Refund Policy

Klowee Customs – Refund & Return Policy

Effective Date: July 25, 2026

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At Klowee Customs, every item is custom-made with care specifically for you. Because our products are personalized, our refund and return policy differs from that of traditional retail stores.

Custom Orders
Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations for:

Custom or personalized items
Incorrect size ordered by the customer
Customer spelling or design errors
Color selections approved by the customer
Change of mind after production begins
Please carefully review all personalization details before submitting your order.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item due to our error, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging
After reviewing your claim, we may:

Replace the item at no additional cost
Offer a repair if appropriate
Issue a refund when a replacement is not possible
Lost Packages
If your package is marked as delivered but cannot be located, please first contact the shipping carrier. If additional assistance is needed, we’ll gladly help you work through the claim process.

Klowee Customs is not responsible for stolen packages after confirmed delivery.

Order Cancellations
Orders may only be canceled before production begins. Once production has started, materials and labor have already been committed, and cancellations can no longer be accepted.

Questions
If you have any concerns about your order, please contact us. Our goal is to ensure every customer has a positive experience with Klowee Customs.